How to Download Your Medical Records.

Patients can download and transmit their health records from the Patient Portal or the Patient Information Center in the form of a continuity of care document (CCD). A patient can send the health record using Direct Messaging, a secure, encrypted method for transmitting health information, or using regular email, which is not encrypted.

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Note: To use Direct Messaging, the patient may need to phone the receiving provider to find out that provider's Direct email address (these addresses contain "@direct" in the address).

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1. Log on to the the Patient Portal or Patient Information Center.

2. Click My health on the left side of the page.

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3. On the My Health page, click the Health Records tab.

The Health Records page appears.

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Choose a time frame

4. Specify the dates of service for the health information that you want to download or send.
   1. Custom date range — Specify the From date and the To date to retrieve health information from the dates of service in that time range.
   2. Single date — Specify the date for the information, for example, the date of your last physical exam.
   3. All time — Retrieve your entire health record.

Choose how you'd like to get your data

5. By default, the Download tab is selected. To download your health record, click the Download button.
   A .zip file containing your health record is downloaded to your computer.
6. To send your health record using email:
   1. Click the Email tab.
      The tab displays a warning about sending sensitive information via unencrypted email.
      Important: Make certain that the email address is correct! After you send the email, you cannot cancel or recover it.
   2. Email — Enter the provider's email address in the field.
   3. Confirm email — Enter the provider's email address again in this field.
   4. Click the Send button.
      The email recipient receives a one-time-use link to the health record.
7. To send your health record using Direct Messaging:
   1. Click the Direct Exchange tab.
   2. Direct Exchange Address — Enter the provider's Direct address in the field.
      Note: If you do not know the provider's Direct address, contact the provider (these addresses contain "@direct" in the address).
   3. Click the Send button.

If the receiving provider uses athenaClinicals, athenaOne classifies the health record as a clinical document (ClinicalDocument_CCDA) and routes it to the Clinical Inbox.

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