Patients can download and transmit their health records from the Patient Portal or the Patient Information Center in the form of a continuity of care document (CCD). A patient can send the health record using Direct Messaging, a secure, encrypted method for transmitting health information, or using regular email, which is not encrypted.
Note: To use Direct Messaging, the patient may need to phone the receiving provider to find out that provider's Direct email address (these addresses contain "@direct" in the address).
3. On the My Health page, click the Health Records tab.
The Health Records page appears.
Choose a time frame
Specify the dates of service for the health information that you want to download or send.
Custom date range — Specify the From date and the To date to retrieve health information from the dates of service in that time range.
Single date — Specify the date for the information, for example, the date of your last physical exam.
All time — Retrieve your entire health record.
Choose how you'd like to get your data
By default, the Download tab is selected. To download your health record, click the Download button. A .zip file containing your health record is downloaded to your computer.
To send your health record using email:
Click the Email tab. The tab displays a warning about sending sensitive information via unencrypted email. Important: Make certain that the email address is correct! After you send the email, you cannot cancel or recover it.
Email — Enter the provider's email address in the field.
Confirm email — Enter the provider's email address again in this field.
Click the Send button. The email recipient receives a one-time-use link to the health record.
Direct Exchange Address — Enter the provider's Direct address in the field. Note: If you do not know the provider's Direct address, contact the provider (these addresses contain "@direct" in the address).
Click the Send button.
If the receiving provider uses athenaClinicals, athenaOne classifies the health record as a clinical document (ClinicalDocument_CCDA) and routes it to the Clinical Inbox.